FAQ
Frequently Asked Questions
About Our Products
Are your products really 100% organic?
Yes. We use natural, plant-based ingredients in all our products. No parabens, no sulphates, no artificial colours. You can read the full ingredient list on each product page.
Are your products safe for sensitive skin?
Most of our products are gentle enough for sensitive skin. However, we always recommend doing a patch test before full use — apply a small amount to your inner wrist and wait 24 hours.
Are your soaps handmade?
Yes! Every soap is made by hand in small batches right here in Multan. This means slight natural variations in colour and shape — which is a sign you're getting the real thing.
Orders & Delivery
How long does delivery take?
Major cities like Lahore, Karachi, and Islamabad receive orders in 2–3 working days. Other cities may take 3–5 days. Remote areas up to 7 days.
Do you ship across all of Pakistan?
Yes, we ship to every city and town in Pakistan via reliable courier services.
Can I track my order?
Yes. Once your order is dispatched, we will send you a tracking number via WhatsApp or SMS.
Returns & Refunds
What is your return policy?
You can return unused products in original packaging within 10 days of delivery. Contact us first to initiate the return process.
What if I received a damaged product?
Please contact us within 48 hours of delivery with a photo of the damage. We will send a replacement or issue a full refund.
Wholesale & Private Label
Do you offer wholesale pricing?
Yes! We offer bulk/wholesale pricing for salons, retailers, and distributors. Contact us via WhatsApp or email for a custom quote.
Can I get products with my own brand label?
Absolutely. We offer private label services — your branding, our quality. Get in touch to discuss your requirements and minimum order quantities.
Still Have a Question?
We're always happy to help. WhatsApp us or email info@orabeautyglow.com and we'll respond personally.
